COBISS Kooperativni online bibliografski sistem in servisi COBISS
Valarie A. Zeithaml
Osebna bibliografija za obdobje 1996-2021
1996
1.
ZEITHAML, Valarie A., BITNER, Mary Jo. Services marketing. International ed. New York [etc.]: McGraw Hill, 1996. XX, 700 str., ilustr. McGraw
Hill series in marketing. ISBN 0-07-114881-7, ISBN 0-07-078250-4. [COBISS.SI-ID 19199581]
2000
2.
ZEITHAML, Valarie A., BITNER, Mary Jo. Services marketing : integrating customer focus across the firm. 2nd, international ed. Boston (Mass.) [etc.]: Irwin: McGraw-Hill: McGraw-Hill Higher
Education, cop. 2000. XXVIII, 620 str., ilustr., graf. prikazi. McGraw-Hill series
in marketing, McGraw-Hill international editions. ISBN 0-07-116994-6, ISBN 0-07-231221-1.
http://www.mhhe.com/marketplace, Digitalna knjižnica Univerze v Mariboru – DKUM. [COBISS.SI-ID 5954332]
2003
3.
ZEITHAML, Valarie A., BITNER, Mary Jo. Services marketing : integrating customer focus across the firm. 3rd ed. Boston (Mass.) [etc.]: McGraw-Hill: Irwin: McGraw-Hill Higher Education,
cop. 2003. XX, 668 str., ilustr., graf. prikazi. McGraw-Hill series in marketing.
ISBN 0-07-247142-5, ISBN 0-07-119914-4. [COBISS.SI-ID 6531612]
2004
4.
RUST, Ronald T., ZEITHAML, Valarie A., LEMON, Katherine N. H kupcu usmerjeno upravljanje
blagovne znamke. Manager plus. jesen 2004, št. 4, str. 53-59, ilustr. ISSN 1318-3559. [COBISS.SI-ID 15005670]
2009
5.
ZEITHAML, Valarie A., BITNER, Mary Jo, GREMLER, Dwayne D. Services marketing : integrating customer focus across the firm. 5th ed. Boston [etc.]: McGraw-Hill Irwin, cop. 2009. XXVIII, 708 str., ilustr.,
zvd. ISBN 978-0-07-338093-3, ISBN 0-07-338093-8, ISBN 0-07-126393-4, ISBN 978-0-07-126393-1.
http://www.loc.gov/catdir/enhancements/fy0808/2008003660-t.html. [COBISS.SI-ID 29708893]
2013
6.
ZEITHAML, Valarie A., BITNER, Mary Jo, GREMLER, Dwayne D. Services marketing : integrating customer focus across the firm. 6th ed. New York: McGraw-Hill Irwin, cop. 2013. XXVII, 642 str., ilustr. ISBN 978-0-07-811205-8,
ISBN 0-07-811205-2. [COBISS.SI-ID 22002406]
2018
7.
ZEITHAML, Valarie A., BITNER, Mary Jo, GREMLER, Dwayne D. Services marketing : integrating customer focus across the firm. 7th ed. New York: McGraw-Hill Education, cop. 2018. XXVIII, 514 str., ilustr. ISBN
978-0-07-811210-2. [COBISS.SI-ID 13466140]