Dragan Ćoćkalo

1. ĐORĐEVIĆ, Dejan P., ĆOĆKALO, Dragan, SAJFERT, Zvonko, NIKOLIĆ, Milan. Certain aspects of providing customer satisfaction : research result from Serbia. Managing global transitions : international research journal. [Tiskana izd.]. Spring 2011, vol. 9, no. 1, str. 39-62, graf. prikazi, tabele. ISSN 1581-6311. http://www.fm-kp.si/zalozba/ISSN/1581-6311/9_039-062.pdf, http://www.dlib.si/details/URN:NBN:SI:DOC-MLY1HRIY, Repozitorij Univerze na Primorskem - RUP. [COBISS.SI-ID 3961815]

2. ĆOĆKALO, Dragan, ĐORĐEVIĆ, Dejan P., SAJFERT, Zvonko. Customer satisfaction and acceptance of relationship marketing concept : an exploratory study in QM certified Serbian companies. Organizacija : revija za management, informatiko in kadre. [Tiskana izd.]. mar.-apr. 2011, letn. 44, št. 2, str. 32-45, ilustr. ISSN 1318-5454. Digitalna knjižnica Univerze v Mariboru – DKUM, http://www.dlib.si/details/URN:NBN:SI:doc-VAMAAL4D. [COBISS.SI-ID 259173120]

3. ĆOĆKALO, Dragan. Providing customer satisfaction : the model of business strategy. Advances in business related scientific research journal. 2011, vol. 2, no. 1, str. 25-38. ISSN 1855-931X. http://www.absrc.org/wp-content/uploads/2015/09/ABSRJ2011_vol2_no1_full.pdf, http://www.dlib.si/details/URN:NBN:SI:doc-K8BERTR4. [COBISS.SI-ID 513626754]