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Suzana Marković

Personal bibliography for the period 2003-2021

2003

1. MARKOVIĆ, Suzana. Mjerenje kvalitete usluga u hotelskoj industriji - atributivni pristup : doktorska disertacija. Opatija: [S. Marković], 2003. 354 f., graf. prikazi, tabele. [COBISS.SI-ID 7471900]

2004

2. MARKOVIĆ, Suzana. Measuring service quality in the Croatian hotel industry: a multivariate statistical analysis = Merjenje kakovosti storitev v hrvaški hotelski industriji. Naše gospodarstvo : revija za aktualna gospodarska vprašanja. [Tiskana izd.]. 2004, letn. 50, št. 1/2, str. 27-35. ISSN 0547-3101. [COBISS.SI-ID 7502876]
3. BLAŽEVIĆ, Branko, AVELINI HOLJEVAC, Ivanka, MARKOVIĆ, Suzana. Ocjena turističke ponude Kvarnera. Tourism and hospitality management. 2004, vol. 10, no. 1. ISSN 1330-7533. [COBISS.SI-ID 14550246]

2006

4. MARKOVIĆ, Suzana. Expected service quality measurement in tourism higher education = Merjenje pričakovane kakovosti storitev visokega izobraževanja v turizmu. Naše gospodarstvo : revija za aktualna gospodarska vprašanja. [Tiskana izd.]. 2006, letn. 52, št. 1/2, str. 86-95. ISSN 0547-3101. Digitalna knjižnica Slovenije - dLib.si, Digitalna knjižnica Univerze v Mariboru – DKUM. [COBISS.SI-ID 8559388]
5. LEBE, Sonja Sibila, BLAŽIČ, Polona, ALEKSIČ, Valentina, ERLIH, Zlatko, FRIEDL, Harald A., GOJČIČ, Slavka, GREGORIČ, Gorazd, GRUBER, Christopher, GUNČAR, Barbara, HABJANIČ, Stojan, HERTEL, Lutz, ILLING, Kai Torsten, KLANČNIK, Rok, MARKOVIĆ, Suzana, MILFELNER, Borut, RUMBAK, Rudi. Izdelava programa ekološke ureditve in posodobitve slovenskih hotelov in izdelava gradiva za implementacijo : končno poročilo. Maribor: Center za interdisciplinarne in multidisciplinarne raziskave in študije, Znanstveni inštitut za regionalni razvoj pri Univerzi v Mariboru, 2006. 140 f. [COBISS.SI-ID 9002524]
6. LEBE, Sonja Sibila, BLAŽIČ, Polona, ALEKSIČ, Valentina, ERLIH, Zlatko, FRIEDL, Harald A., GOJČIČ, Slavka, GREGORIČ, Gorazd, GRUBER, Christopher, GUNČAR, Barbara, HABJANIČ, Stojan, HERTEL, Lutz, ILLING, Kai Torsten, KLANČNIK, Rok, MARKOVIĆ, Suzana, MILFELNER, Borut, RUMBAK, Rudi. Izdelava programa ekološke ureditve in posodobitve slovenskih hotelov in izdelava gradiva za implementacijo : priročnik za ponudnike. Maribor: Center za interdisciplinarne in multidisciplinarne raziskave in študije, Znanstveni inštitut za regionalni razvoj pri Univerzi v Mariboru, 2006. 45 f. [COBISS.SI-ID 8984092]

2009

7. MARKOVIĆ, Suzana, RASPOR, Sanja, ŠEGARIĆ, Klaudio. Customer expectations measurement in the restaurant industry. In: MERKAČ SKOK, Marjana (ed.), CINGULA, Marijan (ed.). Znanje in poslovni izzivi globalizacije : zbornik povzetkov referatov : 1. mednarodna znanstvena konferenca, Fakulteta za komercialne in poslovne vede, Celje, 12.-13. november 2009 = Knowledge and business challenge of globalisation : book of abstracts : international scientific conference, Faculty of Commercial and Business Sciences, Celje, 12th-13th November 2009. Zbornik povzetkov referatov 1. mednarodne znanstvene konference, Celje, 12.-13. november 2009. Celje: Fakulteta za komercialne in poslovne vede, 2009. Str. 90. ISBN 978-961-6603-90-4. [COBISS.SI-ID 512410684]
8. MARKOVIĆ, Suzana, RASPOR, Sanja, ŠEGARIĆ, Klaudio. Customer expectations measurement in the restaurant industry : application of DINESERV scale. In: MERKAČ SKOK, Marjana (ed.), CINGULA, Marijan (ed.). Znanje in poslovni izzivi globalizacije : zbornik referatov = Knowledge and business challenge of globalisation : conference proceedings. Celje: Fakulteta za komercialne in poslovne vede, 2009. Str. 595-602. ISBN 978-961-6603-94-2. [COBISS.SI-ID 512410428]

2010

9. MARKOVIĆ, Suzana, RASPOR, Sanja. Content analysis of hotel guest comment cards: a case study of Croatian hotel industry = Analiza vsebine hotelskih vprašalnikov: primer hrvaških hotelov. Naše gospodarstvo : revija za aktualna gospodarska vprašanja. [Tiskana izd.]. 2010, letn. 56, št. 1/2, str. 65-74. ISSN 0547-3101. Digitalna knjižnica Slovenije - dLib.si, Digitalna knjižnica Univerze v Mariboru – DKUM. [COBISS.SI-ID 10128156]
10. MARKOVIĆ, Suzana, RASPOR, Sanja. Measuring perceived service quality using SERVQUAL : a case study of the Croatian hotel industry. Management. [Tiskana izd.]. jesen 2010, let. 5, št. 3, str. 195-209, tabele. ISSN 1854-4223. http://www.fm-kp.si/zalozba/ISSN/1854-4231/5_195-209.pdf, Digitalna knjižnica Slovenije - dLib.si, Repozitorij Univerze na Primorskem - RUP. [COBISS.SI-ID 3667927]
11. MARKOVIĆ, Suzana, RASPOR, Sanja. Sustainable tourism and wellness service quality : an empirical study of customers' expectations. In: MERKAČ SKOK, Marjana (ed.), CINGULA, Marijan (ed.). Znanje in poslovni izzivi globalizacije v letu 2010 : zbornik referatov : 2. mednarodna znanstvena konferenca, Fakulteta za komercialne in poslovne vede, Slovenija, Celje, 18.-19. november 2010 = Knowledge and business challenge of globalisation in 2010 : conference proceedings : international scientific conference, Faculty of Commercial and Business Sciences, Slovenia, Celje, 18th-19th November 2010. Celje: Fakulteta za komercialne in poslovne vede, 2010. Str. 798-805, ilustr. ISBN 978-961-6825-17-7. [COBISS.SI-ID 512405308]

2011

12. IVANKOVIČ, Gordana, PLANINC, Tanja, MARKOVIĆ, Suzana, RASPOR, Sanja, OREL FRANK, Tina. Service quality in hotels : the case of coastal SPA hotels in Slovenia. In: LEBE, Sonja Sibila (ed.), et al. Transforming experiences : tourism marketing from both sides of the counter : book of extended structured abstracts. Maribor: Multidisciplinary Research Institute, 2011. Str. 66-68. ISBN 978-961-93146-0-9. [COBISS.SI-ID 1359582]

2012

13. IVANKOVIČ, Gordana, PLANINC, Tanja, MARKOVIĆ, Suzana, RASPOR, Sanja, OREL FRANK, Tina. Service quality in hotels : the case of coastal SPA hotels in Slovenia. International journal of hospitality and tourism. jan. 2012, vol. 1, no. 2, str. 69-79, tabele. ISSN 2249-5037. [COBISS.SI-ID 1377502]
14. MARKOVIĆ, Suzana, RASPOR, Sanja, KOMŠIĆ, Jelena. Service quality measurement in Croatian wellness tourism : an application of the SERVQUAL scale. Academica turistica. [Tiskana izd.]. jun. 2012, year 5, no. 1, str. 47-58, tabele. ISSN 1855-3303. Digitalna knjižnica Slovenije - dLib.si. [COBISS.SI-ID 267000832]
15. MARKOVIĆ, Suzana, RASPOR, Sanja, KOMŠIĆ, Jelena. Who are wellness customers? : an empirical study in the Croatian hotel industry = Kdo so velneški gosti? : empirična študija v hrvaški hotelski industriji. Naše gospodarstvo : revija za aktualna gospodarska vprašanja. [Tiskana izd.]. 2012, letn. 58, št. 1/2, str. 24-34, tabele. ISSN 0547-3101. Digitalna knjižnica Univerze v Mariboru – DKUM, Digitalna knjižnica Slovenije - dLib.si. [COBISS.SI-ID 10976028]

2013

16. MARKOVIĆ, Suzana, RASPOR, Sanja, IVANKOVIČ, Gordana, PLANINC, Tanja. A study of expected and perceived service quality in Croation and Slovenian hotel industry. European journal of tourism research. 2013, vol. 6, no. 1, str. 36-52. ISSN 1994-7658. [COBISS.SI-ID 1472734]

2017

17. MARKOVIĆ, Suzana (editor), SMOLČIĆ JURDANA, Dora (editor), 4th International Scientific Conference ToSEE - Tourism in Southern and Eastern Europe 2017, 4-6 May 2017, Opatija, Croatia. Tourism and creative industries : trends and challenges : conference proceedings. Opatija: University of Rijeka, Faculty of Tourism and Hospitality Management, cop. 2017. IX, 672 str., ilustr. Tourism in South East Europe, vol. 4. ISSN 1848-4050. [COBISS.SI-ID 24235238]

2019

18. MARKOVIĆ, Suzana. How festival experience quality influence visitor satisfaction? : A quantitative approach. Naše gospodarstvo : revija za aktualna gospodarska vprašanja. [Tiskana izd.]. 2019, letn. 65, št. 4, str. 47-56, ilustr. ISSN 0547-3101. http://dx.doi.org/10.2478/ngoe-2019-0019, Digitalna knjižnica Slovenije - dLib.si, Digitalna knjižnica Univerze v Mariboru – DKUM, DOI: 10.2478/ngoe-2019-0019. [COBISS.SI-ID 13566236]

2020

19. MARKOVIĆ, Suzana, KLJAIĆ ŠEBREK, Jelena. Service quality measurement in rural tourism : application of RURALQUAL model. Academica turistica. [Tiskana izd.]. dec. 2020, year 13, no. 2, str. 215-227, 233, ilustr. ISSN 1855-3303. http://academica.turistica.si/index.php/AT-TIJ/article/view/183, Digitalna knjižnica Slovenije - dLib.si. [COBISS.SI-ID 57954051]

2021

20. ALKIER RADNIĆ, Romina (editor), MARKOVIĆ, Suzana (editor), PERIĆ, Marko (editor). Tourism in Southern and Eastern Europe 2021 : Conference Proceedings : 6th International Scientific Conference ToSEE - Tourism in Southern and Eastern Europe 2021 : ToSEE – Smart, Experience, Excellence & ToFEEL – Feelings, Excitement, Education, Leisure : 30 June – 02 July 2021, Opatija, Croatia. Opatija: University of Rijeka, Faculty of tourism and hospitality management, 2021. XII, 838 str., ilustr. Tourism in Southern and Eastern Europe, vol. 6. ISSN 2706-2406. https://tosee.fthm.hr/conference-https://tosee.fthm.hr/index.php/conference-proceedings/category/11-tourism-in-southern-and-eastern-europe-2021-conference-proceedings. [COBISS.SI-ID 142891267]
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A source of bibliographic data: shared data base COBISS.SI/COBIB.SI, 30. 12. 2025