Maria João Rosa

1. WESTERHEIJDEN, Don F. (editor), JOÃO ROSA, Maria (editor), STENSAKER, Bjørn (editor). Quality Assurance In Higher Education : Trends in Regulation, Translation and Transformation. Dordrecht: Springer, 2007. Higher Education Dynamics, 20. ISBN 978-1-4020-6012-0. ISSN 1571-0378. DOI: 10.1007/978-1-4020-6012-0. [COBISS.SI-ID 32626949]

2. AMORIM, Marlene, JOÃO ROSA, Maria, SANTOS, Sandra. Managing customer participation and customer interactions in service delivery : the case of museums and educational services. Organizacija : revija za management, informatiko in kadre. [Tiskana izd.]. aug. 2014, vol. 47, no. 3, str. 166-176, ilustr. ISSN 1318-5454. http://www.dlib.si/details/URN:NBN:SI:doc-87HDVDUL, Digital Library of the University of Maribor – DLUM. [COBISS.SI-ID 283321856]